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Download PDF of flyer below:
2012_UW DOC_flyer_June
Fairbanks Plainfield Office
Fairbanks is now providing drug and alcohol treatment and recovery services for adults at our new Plainfield office. Services include: substance abuse assessments (adults and adolescents), intensive outpatient program, recovery management, PRIME for Life educational program and marijuana education. The Fairbanks Plainfield Office is located at 6100 Clarks Creek Road, Suite 104 in Plainfield, near I-70 and State Road 267.
For information about our programs and services, please contact Misty Resendez at 317-806-7522 or mresendez@fairbankscd.org.
Fairbanks 2012 Circle of Hope Dinner
Celebrate the faces and voices of recovery at the Fairbanks Circle of Hope Dinner on May 8th at the Indianapolis Marriott Downtown. Honorary chairman of this year’s event is Brad Stevens, Butler Head Basketball Coach. The keynote speaker is former NBA player, Chris Herren, who will share his story of addiction and recovery. Helene Cross, retiring President and CEO of Fairbanks, will be honored with the prestigious Richard M. Fairbanks Circle of Hope Award for her many contributions to Fairbanks. Proceeds support the programs and services at Fairbanks and Hope Academy.
Website: www.fairbankscd.org/coh
Phone: 317.572.9384
Email: straylor@fairbankscd.org
Below is just some of the great information discussed during a presentation by Danny O’Malia to our Chamber membership and guests at our April luncheon. For additional interesting resources and to view Mr. O’Malia’s PowerPoint presentation, please see the links at the bottom of this article.
What Is a Customer?
- A Customer… is the most important person in any business.
- A Customer… is NOT dependent on us-we are dependent on him or her.
- A Customer… is not an interruption of our work, but the purpose for it.
- A Customer… does us a favor when he or she calls-we are not doing the customer a favor.
- A Customer… is part of our business-not an outsider.
- A Customer… is not a cold statistic-he or she is a flesh and blood human being just like us.
- A Customer… is not someone to argue or match wits with.
- A Customer… is a person who brings us his or her wants-it is our job to fill those wants.
- A Customer… is deserving of the most courteous and attentive treatment we can give.
- A Customer… is the person who makes it possible to pay your salary.
- A Customer… is the lifeblood of this and every business
Danny O’Malia
Indy’s Trusted Servant
Indy’s Trusted Servant / (317) 413-9062 / DannyOMalia@gmail.com / www.indystrustedservant.blogspot.com
Thank you to all those who were able to join us for an excellent presentation, “The Danny O’Malia Customer Service Experience” by Danny O’Malia, customer service guru.
Click on articles below for Danny’s Handouts and PowerPoint presentation:
Artie Fest Craft Fair
July 14, 2012
Location: Martinsville Downtown Square
Time of Show: 9:00 a.m. – 5:00 p.m. Space Size: 10 x 10
All items must be handcrafted. Please contact Becky Levell Cannon, Artie Fest Committee at 812-340-2162 or ArtieFestCraftShow@hotmail.com for more information.
**Booth set-up will be between 6:00 a.m. and 9:00 a.m. on Saturday, July 14.
If you would like to participate in this exciting addition to Artie Fest, please get application here:
Please click on the links below to learn more about the proposed annexation in Martinsville. Public information meetings will be held in May with the public hearing to be held June 4th. Please check back for more details.
FINAL – ANNEXATION MAP 2012
Martinsville Annexation Benefits and Questions Comment – Final 3-19-12
MAY CHAMBER LUNCHEON
Featured Speaker: ROSS HOLLOWAY, Holloway Engineering, City of Martinsville Engineer
FRIDAY, May 18, 2012
11:30 am – 1:00 pm
Morgan County Administration Building
180 S. Main St.
Ross Holloway, Holloway Engineering
City of Martinsville Engineer
Please join us as we learn more about the process of annexation and how it impacts businesses and economic development.
Invite a friend or colleague to join you and plan to attend. The first half hour is networking and lunch is only $5. All those attending will have an opportunity to introduce themselves and their business/organization to the entire group.
Thank you to Key Bank and Bradford Woods for sponsoring our lunch this month!
Company Builds New Cell Sites, Boosts Capacity and Adds Fiber Optics
to Enhance Networks
INDIANAPOLIS, FEBRUARY, 2012 — AT&T* invested more than $1 billion in its Indiana wireless and wireline networks from 2009 through 2011 with a focus on improving the company’s mobile broadband coverage and overall performance of its networks.
During 2011, AT&T made nearly 1,250 wireless network upgrades in four key categories in Indiana. These enhancements include:
- Activating 20 new cell sites or towers to improve network coverage.
- Deploying faster fiber-optic connections to more than 350 cell sites. Combined with HSPA+ technology, these deployments enable 4G speeds**.
- Adding capacity or an extra layer of frequency to cell sites – like adding lanes to a highway – with the addition of nearly 650 of these layers, or “carriers”.
- Upgrading nearly 225 cell sites to provide fast mobile broadband speeds.
AT&T also launched its new 4G LTE network in Indianapolis.
“Governor Daniels has said that Indiana should be a state where any Hoosier can start a business anywhere,” said Indiana Secretary of Commerce Dan Hasler. “The jobs of the future will require access to a robust wireless infrastructure in both rural and urban areas and this investment is a significant step towards making that happen.”
CNN Money recently recognized AT&T for enhancing its wireless network. Last year, AT&T completed 150,000 network enhancements across the country, more than triple the year before, giving customers more capacity and faster speeds, as well as improving 3G dropped-call performance by 25 percent.
“More than ever, we use wireless communications to stay connected with business colleagues, family and friends,” said Kevin Brinegar, president and CEO of the Indiana Chamber of Commerce. “I applaud AT&T’s continued investment in its wireless network to ensure Indiana businesses and residents can perform and communicate at optimal levels.”
AT&T plans to support the build or upgrade of thousands of cell sites nationwide to increase network speed, coverage and reliability for both mobile voice and broadband services. In addition, AT&T plans to install additional radio “carriers” at thousands of cell sites nationally, enabling new layers of spectrum capacity to carry larger volumes of mobile broadband traffic. Additional capacity helps support rising mobile data traffic volumes, which continue to increase at a rapid pace.
“Thanks to the vision of Governor Daniels and his administration and the business-friendly approach of the General Assembly, Indiana has the best environment for telecom infrastructure investment in the nation,” said AT&T Indiana President George S. Fleetwood. “Indiana is a great place for companies to invest and grow their presence and we look forward to more good news in 2012.”
AT&T operates the nation’s largest Wi-Fi network*** with nearly 30,000 hotspots in the U.S. and provides access to nearly 190,000 hotspots globally through roaming agreements. Most AT&T smartphone customers get access to our entire national Wi-Fi network at no additional cost, and Wi-Fi usage doesn’t count against customers’ monthly wireless data plans.
“Our goal is to deliver a network experience that mobilizes everything for customers,” said Brian Ducharme, vice president and general manager, AT&T Indiana and Michigan. “The ongoing investment we’re making in Indiana is designed to increase coverage and reliability, and to provide advanced services to our customers. Paired with our recent launch of our 4G LTE network in Indianapolis, customers can use wireless technology to its full potential.”
AT&T recently launched “Focus: Indianapolis“, which provides visitors a peek into AT&T’s wireless network enhancements made since the beginning of 2011. Enhancements include new cell sites, broadband speed upgrades, capacity upgrades and network connection upgrades. The site also provides a map of area AT&T stores, a map of area Wi-Fi hotspots, useful tips, a localized Twitter handle and device reviews. The site can be found at http://focus.att.com/market/indy.
For more information about AT&T’s coverage in Indiana or anywhere in the United States, consumers can visit the AT&T Coverage Viewer. Using the online tool, AT&T customers can measure coverage quality of coverage from a street address, intersection, ZIP code or even a landmark.
For updates on the AT&T wireless network, please visit the AT&T network news page.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
**4G speeds delivered by HSPA+ with enhanced backhaul. Available in limited areas. Availability increasing with ongoing backhaul deployment. 4G device required. Learn more at att.com/network.
*** Largest based on company branded and operated hotspots. Access includes AT&T Wi-Fi Basic. A Wi-Fi enabled device required. Other restrictions apply. See www.attwifi.com for details and locations.
About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T │DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.
Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT.
Morgan County, Ind. – Two students have been named recipients of four-year, full-tuition scholarships as the Community Foundation of Morgan County 2012 Lilly Endowment Community Scholars.
Michael Ross Hunter and Madeline Renee Zook will receive full tuition for four years to the Indiana college of their choice and a $900 yearly stipend for required books and equipment.
Hunter is the son of Tracy and Christina Hunter of Martinsville. He attends Indian Creek High School where he is a member of the National Honor Society, the Indiana Academic Super Bowl team, concert band, and the tennis team. He is also a certified scuba diver.
He plans to study engineering at Rose-Hulman Institute of Technology or Purdue University.
Zook is the daughter of Nathan and Kim Zook of Mooresville. She attends Mooresville High School, where she is a member of the Key Club, Varsity Mixed Concert Choir, Show Choir, National Honor Society, French Club, and the soccer, tennis, and cheerleading teams.
She is interested in studying business, and has been accepted to the Kelley School of Business and the Hutton Honors College at Indiana University.
From almost 70 initial applications, Hunter and Zook were selected from six finalists nominated by the CFMC Scholarship Advisory Committee in February. The Lilly Endowment Community Scholarship Program for Morgan County criteria is weighted and based on academic performance, financial need, school/community activities and/or work experience, essay questions, a personal interview, and personal characteristics.
In addition to Zook and Hunter, finalists for the Lilly Endowment Community Scholarship were Jacob Realey, Monrovia High School, and Andrea Gilberti, Leigh Nelson, and Melissa Ahlborn, Martinsville High School. Realey, Gilberti, Nelson, and Ahlborn will receive scholarships awarded by the board of the Community Foundation of Morgan County to honor their achievements.
The CFMC Scholarship Committee recommended the two nominees to the Independent Colleges of Indiana, Inc. (ICI) which manages the selection of the recipients for the Lilly Endowment. ICI is a non-profit corporation that represents 31 regionally accredited degree-granting, non-profit, private colleges and universities in the state.
The scholarships are the result of a statewide Lilly Endowment initiative to help Hoosier students reach higher levels of education within the state. Indiana ranks among the lowest states in the percentage of residents over the age of 25 with a bachelor’s degree. There were 142 scholarships awarded statewide.
More information on the Community Foundation of Morgan County, Inc. is available online at www.cfmconline.org or by calling the foundation toll-free at (855) 280-3095.
David Sease, of Sease, Gerig & Associates, recently spoke to the Morgan County Economic Development Industrial Roundtable on the topic of crisis communications. The Martinsville Chamber felt that the information presented would be valuable to all of our members, as crisis situations can happen in any setting. Thank you to Mr. Sease for graciously agreeing to share his tips with us.
TEN TIPS WHEN THINKING ABOUT CRISIS MANAGEMENT
1. Crises can come in many forms and can be defined in various ways. The dictionary defines a crisis as: an unstable condition in which an abrupt or decisive change is impending; a turning point.
2. Be prepared. Develop a crisis communication plan, and form a crisis management team. Keep the plan updated and accessible to senior management and members of the team. Regardless whether all or parts of the plan are used, evaluate and edit it.
3. It’s important to build relationships in advance (media, public safety personnel, neighbors).
4. Communication is key. Recognize the various audiences; prioritize. It’s imperative to be proactive, not reactive. Lasting perceptions are set in the first 24 – 48 hours. Disclose the bad news yourself — it will come out anyhow. Recognize the quickness of social media.
5. Have specific objectives in mind before communicating with anybody. Rehearse the general outline of your messages. Keep the story simple, direct and frequent so all are informed of your progress. Tell your target audiences what you’re going to do, do it and then tell them how you did it.
6. Be forthcoming before a minor difficulty becomes major. Tell the truth. The truth is rarely as bad as the rumors. Tell what you can document. Be factual; don’t be drawn into speculation or laying blame.
7. It’s important to be reasonably accessible to all who are affected. Reflect an attitude of openness and caring, especially for victims. If there are victims, say what you will do to relieve their anguish.
8. Expect fairness from the media. Keep in mind, though, that they see their job as trying to uncover all aspects of the news, including determining fault. Normally, human error is especially newsworthy.
9. Do not say “no comment” – it can be misunderstood. If you are unable to answer a question because you don’t know or are trying to verify, say so. But get back to reporters once an answer is found.
10. Do the right thing. Your integrity is of utmost importance. History is filled with companies that have erred, made corrections, communicated and survived.
Everything’s a Canvas is the working art studio of Suzanne Lawler. EAC also has a handmade gift gallery featuring local artists. The studio has recently relocated from the Art Sanctuary to 96 North Main Street.
Suzanne welcomes everyone to discover what inspires their own brand of creativity through a wide variety of painting and pottery classes. Four pottery wheels are available now, more will be added later.
Upon entering the door to Everything’s A Canvas it is evident that it is truly “A Playground for Your Imagination” Hand-painted murals fill the walls, creating a fun and relaxing environment that promotes self-discovery in everyone and making this a “must-see” stop while visiting downtown Martinsville.
Stop in and have a cup of coffee or tea. Tues-Fri 10-7, Sat 10-5. 96 N. Main Street on the Square. (765) 352-8687.
Pre-register for classes at www .everythingsacanvas.com
A TASTE OF ART – All the Ingredients for a Great Time! Round up your friends and family for this paint along wine, coffee and tea event. I will talk you through sketching your design, applying and blending acrylic paint to your canvas and you take home a 16×20 masterpiece. Complimentary wine (2 glasses per artist). Tuesday nights/every 1st and 3rd Friday night of each month 6-9pm. Cost: $31.00
Minimum 4 / Maximum 24
A TINY TASTE OF ART for Kids! Bring your friends and make new ones at this paint along cookie and juice event. Kids paint on a 9×12 canvas. Every Saturday 10-noon. Cost: $21.00
Minimum 4 / Maximum 24
Home School Art Education
CERAMICS Artists experience many facets of ceramic art. Coil and slab pots, tiles and more in addition to learning to wedge clay in preparation for throwing on the wheel. Pieces will be glazed and fired. 8 week session – 1 ½ hour per week. Cost: $99 or $96 each for 2 or more siblings
ELEMENTS OF DESIGN Artists explore Line, Shape, Color, Value, Form, Texture and Space through mixed media. 8 week session – 1 ½ hour per week. Cost: $90 or $86 each for 2 or more siblings
PRINCIPLES OF DESIGNS Artists explore Balance, Movement, Rhythm, Contrast, Emphasis, Pattern and Unity through mixed media. This class follows Elements of Design.
8 week session – 1 ½ hour per week Cost: $90 or $86 each for 2 or more siblings
Pottery
ADULT POTTERY Learn how to prepare clay for throwing on the wheel. Includes instruction, use of tools, 1 glaze and 1 firing. Clay must be purchased at $1.50 per lb. $2.00 fee for extra glaze and firing per pot. 4 wheels available.
Cost: $18.00 per 2 hour session
YOUTH POTTERY Above applies Cost: $14.00 per 1 ½ hour session
OPEN WHEEL TIME Available for those who have previous training. You’re on your own and I’ll be there if you need me. You will be responsible for all clean up. Cost: $8.00 per hour
GLAZING POTS When returning to glaze your pottery there will be a $3.00 studio fee per person.
Accepting Commissions for Murals
Ask about Acrylic Painting and Paper Collage Classes
Original art, prints, cards and 3D art
Accepting local art on commission
Go to www .everythingsacanvas.com to pre-register
Everything’s A Canvas
96 N. Main St.
(765) 352-8687
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