Citizens Bank is proud to announce several promotions within the Company.  

Effective November 1, 2019, Kimberly Harmon will be promoted to Vice President of Retail and directly responsible for supervising the complete retail footprint of the Bank, including all nine branches in Morgan, Marion and Hendricks Counties. 

Kim joined the bank in 1993 as a Branch Teller and moved her way through the ranks, leading to her most recent role as AVP/Branch and Retail Manager.  She has excelled as a top performer throughout her 20+ year career at Citizens Bank.  Kim is a graduate of Indiana Wesleyan University, where she received Associate’s, Bachelor’s and Master’s Degrees in Business Administration. Congratulations on the promotion, Kim!

Also, effective November 1, 2019, Christina Zike will be promoted to Vice President of Operations and directly responsible for supervising the entirety of the Bank’s Operations function, including Electronic and Deposit Operations, as well as the Loan Operations Department.  

Chris joined Citizens in 1989, serving first as a Branch Teller, and has been promoted several times, leading her to her most recent role as AVP, Deposit/Electronic Operations Supervisor.  Chris has significant Operations experience, as she has been on the operational side of the Bank since 2000.   She received her AIB General Banking diploma in 1996, became an Accredited ACH Professional in 2009 and received her AIB Bank Operations Diploma in 2013. Congratulations on the new role, Chris!

On November 1, 2019, Heather Brown will be promoted to Assistant Vice President of Customer Care and directly responsible for supervising the Bank’s remote response systems.  

Heather has a total of 10 years of service with the Bank, ranging from Branch Teller to her current role as Customer Care Manager.   Under her leadership, the Bank moved all inbound calls, an average at the time of over 17,000 calls per month, to the four-person Customer Care Center.  Heather will continue to supervise this team, as well as any future teams that work to improve the Bank’s internet and video-based customer platforms. Congratulations on the promotion, Heather!