Smithville, an established and trusted local provider of Internet, and Security services is seeking a flexible, energetic, experienced Telecom Technician to join our team in Jasper & Bloomington, IN. At Smithville we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. Delivered over our fiber and other networks, our Smithville products and phenomenal service provide the best customer experience in the region.

Smithville, an established and trusted local provider of Internet, and Security services, is seeking a flexible, energetic, experienced Telecom Technician to join our team in Jasper & Bloomington, IN. At Smithville, we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. Delivered over our fiber and other networks, our Smithville products, and phenomenal service provide the best customer experience in the region.

The successful candidate will work in close partnership with all departments to deliver and maintain Smithville services in the Jasper, IN area. Continued staff performance will be accomplished through ongoing monthly training, coaching sessions, Telecom meetings, and impromptu emails and group discussions. The successful candidate will be expected to think critically, listen actively, and make sound decisions in a fast-paced environment. Candidates must also be able to exceed customers’ expectations while supporting installation initiatives for IPTV, Internet, and Local Phone service. It is also expected that this individual will continue to learn more about Smithville and its products and have a desire to help our customers with these on a daily basis.

The Telecom Technician will aid in the development of the department by providing input on customer feedback, what current practices are working, and which ones are not and provide solutions for how Smithville can make each customer experience world class.

Benefits: Medical/Dental/Vision Insurance. Company paid Life, AD&D, and Long-Term Disability Insurance. Voluntary Short-Term Disability, Critical Illness, Accident, and additional Life Insurance. Health Savings Account. Tuition Reimbursement. 401(k) Retirement Savings Plan. Paid Time Off. Discounted company products and services.

For over 90 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services in the world without sending you across the globe for support. We love our services and Indiana. We think you will too.